PICCA shall make information about how to contact PICCA to make requests for reasonable modifications readily available to the public through its website and rider policy guidelines. PICCA shall follow these procedures in taking requests:

A. Individuals requesting modifications shall describe what they need in order to use the service.

B. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request. Personnel at PICCA will determine if the request represents a reasonable modification and proceed in accommodating the request accordingly.

C. Whenever feasible, PICCA requests that individuals make such requests for before PICCA is expected to provide the modified service.

D. Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a paratransit, demand response, or fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a determination of whether the modification should be provided at the time of the request. Operating personnel may consult with PICCA’s management before making a determination to grant or deny the request.

Requests for modification may be made either orally or in writing. The reasonable accommodation process begins as soon as the request for accommodation is made.

The request can be submitted in any written format. Alternative means of filing a request, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.

Request by Email

For comments (including TITLE VI and ADA complaints) please contact the Benefits Admin - HR, Monday through Friday, 8:00a.m. to 4:00p.m. at 740-477-1655 ext. 1007 or by email shuddleson@picca.info

General Guidelines:

The Pickaway Area Rural Transit program (PART) is responsible for the safe operation and management of the public transportation services. PICCA Management make decisions based on the safe operation for the day during periods of inclement weather. Transit services may be closed or offer reduced schedules and adjusted routes due to snow or ice.

Storm Schedule:

1) Limited Service: Modified routes with some delays in service.

Point Bus: Stops will only be provided at the following locations: Berger Hospital, Kroger, Wal Mart, Hope House, JFS, Library.

Medical trips, life sustaining dialysis trips and scheduled employment trips will be provided.

2) Severe Service: If road conditions permit, essential medical trips, life sustaining dialysis trips and scheduled employment trips will be provided.

Point Bus: Stops will only be provided at the following locations – NO Point Deviation:

Berger Hospital, Kroger, Wal Mart, Hope House, JFS, Library. Riders must get on and off at one of these locations.

No same day immediate response trips scheduled

Only pre-arranged essential medical trips, life sustaining dialysis trips and scheduled employment trips will be provided.

3) No Service: All routes, appointment and employment trips are cancelled due to hazardous road conditions.

Notification:

1. PICCA personnel will contact affected riders with scheduled appointments via phone to discuss the status of their scheduled trip.

2. Riders may also check the status of their trip via the Ecolane App.

3. Notices will be posted on PICCA’ social media: PICCA Web page and PICCA Facebook page and PICCA Twitter.

4. Level will be provided to callers on the main PART phone line: 740-474-8835

Winter Weather Tips:

1. Buses may run late, please anticipate that it may take longer to reach your destination.

2. The buses may slide when coming to a stop. When you see the bus, step back and wait until the bus comes to a complete stop before approaching the door.

3. Dress appropriately